Privacy Policy

Effective Date: 15 July 2025

TW9 Digital is committed to protecting your privacy in accordance with the Privacy Act 1988 (as amended in 2024). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or services.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and other contact details provided when you reach out to us.

• Business Information: Details about your company, role, and project requirements when you engage our services.

• Technical Data: IP address, browser type, operating system, and other technical information collected through cookies and analytics tools.

• Usage Data: Information about how you use our website, including pages visited and time spent on the site.

• Marketing Preferences: Your preferences in receiving marketing communications from us.

2. How We Collect Information

We collect personal information through various means:

• Direct Interactions: When you fill out forms on our website, subscribe to our newsletter, or contact us via email or phone.

• Automated Technologies: Through cookies, server logs, and other similar technologies as you interact with our website.

• Third-Party Sources: From analytics providers like Google Analytics and advertising networks such as Meta Pixel.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and manage our digital marketing services.

• Communication: To respond to your inquiries and send you updates about our services.

• Marketing: To send you promotional materials, newsletters, and other communications related to our services, subject to your preferences.

• Analytics: To analyse website usage and improve our website and services.

• Legal Compliance: To comply with legal obligations and enforce our terms and policies.

4. Sharing of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist in providing our services, such as hosting providers, email marketing platforms, and analytics services.

• Legal Obligations: Authorities or legal entities when required to comply with legal obligations or protect our rights.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are only authorised to use it for the purposes specified by us.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us understand how you use our site and enable us to improve functionality and performance.

You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Some of our third-party service providers are located outside Australia. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of any inaccurate or incomplete information.

• Withdrawal: Withdraw consent to our use of your personal information.

• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us at hello@tw9.digital.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

10. Making a Complaint

If you’re concerned about how your data has been handled, please contact us first. We’ll do our best to respond within 30 days.

If you’re not happy with the outcome, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au